Privacy Policy

1. Who We Are

This Privacy Policy applies to Custom Danville Insulation, a local insulation contractor based in Danville, IL. Our website is located at insulationdanville.com. If you have questions about this policy, contact us at team@insulationdanville.com.

2. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our site.

Information You Provide

When you submit a contact or estimate request form on our website, we collect the details you enter - typically your name, phone number, email address, and a description of your project. We use this information solely to respond to your inquiry and schedule your estimate. We do not sell or share this information with third parties for marketing purposes.

Information Collected Automatically

Like most websites, our site may automatically collect certain technical data when you visit - including your IP address, browser type, operating system, referring URL, and pages viewed. This information is collected through standard web server logs and third-party analytics tools (such as Google Analytics). It is used to understand how visitors use our site and to improve our content and user experience. This data is not linked to your personal identity.

3. Cookies

Our website may use cookies - small text files stored on your device - to improve your browsing experience and to collect analytics data. Cookies do not contain personally identifiable information.

You can instruct your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our site may not function as intended. Third-party services we use (such as Google Analytics or embedded forms) may also set their own cookies, subject to those services own privacy policies.

4. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and contact form submissions
• Schedule and coordinate on-site assessments
• Communicate with you about your project before, during, and after work is completed
• Understand how visitors use our website so we can improve it
• Comply with applicable legal obligations

We do not use your information for automated decision-making, profiling, or any purpose unrelated to operating our business and serving you.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may use third-party tools (such as form processors or scheduling software) that receive your information in order to help us operate our business. These providers are contractually required to protect your data and may not use it for their own purposes.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.
• Business transfers: If our business is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website.

6. Data Retention

We retain contact and estimate request information for as long as necessary to fulfill the purpose for which it was collected - typically for the duration of our business relationship with you and for a reasonable period afterward. Analytics data may be retained longer in aggregated, non-identifiable form. You may request deletion of your personal information at any time by contacting us at team@insulationdanville.com.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of certain uses of your information

To exercise any of these rights, contact us at team@insulationdanville.com. We will respond within a reasonable timeframe.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for data in transit. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. The presence of a link on our site does not constitute an endorsement.

10. Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: